Shipping Policy

Last Updated: June 2026

Welcome to CleverKidsLab.store.

At CleverKidsLab, our mission is to deliver creative adventures, educational discoveries, and hands-on learning experiences to children and families around the world. We understand how exciting it is to receive a new DIY craft kit, STEM project, science experiment set, or creative learning activity, and we work hard to ensure your order arrives as quickly and safely as possible.

This Shipping Policy explains how orders are processed, shipped, tracked, delivered, and managed.

By placing an order with CleverKidsLab.store, you agree to the terms outlined below.

1. Shipping Coverage

CleverKidsLab proudly ships to customers worldwide.

We currently deliver to most countries and regions supported by our logistics partners.

Shipping availability may vary depending on:

Carrier restrictions

Local regulations

Customs limitations

Remote delivery zones

Political conditions

Natural disasters

Transportation disruptions

Certain destinations may occasionally become unavailable without notice.

2. Free Worldwide Shipping

We are pleased to offer Free Worldwide Shipping on eligible orders.

No minimum purchase amount is required unless otherwise stated during promotional events.

Free shipping applies to most destinations serviced by our logistics network.

Special shipping surcharges may occasionally apply to:

Remote islands

Military addresses

Restricted regions

Certain oversized products

Special delivery zones

Customers will be informed of any additional shipping costs before completing checkout.

3. Order Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

Processing includes:

Order verification

Payment authorization

Inventory allocation

Quality inspection

Packaging preparation

Shipping label generation

Carrier pickup scheduling

Business days do not include:

Weekends

Public holidays

National holidays

Carrier closures

High-volume seasonal periods

During peak shopping seasons, processing times may be slightly extended.

4. Estimated Delivery Times

Estimated delivery times generally range between:

7–10 Business Days

However, actual delivery times may vary depending on:

Destination country

Customs clearance

Carrier performance

Weather conditions

Transportation capacity

Local delivery services

International regulations

Delivery estimates are not guarantees and should be considered approximate.

5. Shipping Confirmation

Once your order has been shipped, you will receive a shipping confirmation email.

The email may include:

Order information

Tracking details

Carrier information

Shipment status updates

Tracking availability may vary depending on destination and shipping method.

6. Tracking Orders

Most shipments include tracking services.

Customers can monitor their shipment status using the tracking information provided.

Tracking updates are generated by shipping carriers and may occasionally experience delays.

It may take several days for tracking activity to appear after shipment.

7. Multiple Package Shipments

To improve delivery efficiency, some orders may be shipped in multiple packages.

This can occur when:

Products are stored in different facilities

Items have different packaging requirements

Certain products become available at different times

Carrier limitations apply

Customers may receive separate tracking numbers for each shipment.

8. Customs, Duties, and Taxes

International shipments may be subject to:

Import duties

Customs fees

Value-added taxes (VAT)

Government assessments

Local handling charges

Such fees are determined by local authorities and are outside the control of CleverKidsLab.

Customers are responsible for complying with their country's import regulations.

Customs requirements vary significantly between countries.

9. Customs Delays

Customs inspections may occasionally delay deliveries.

These delays are beyond our control and may extend delivery times.

We cannot guarantee customs processing speeds.

Customers should contact their local customs office if additional information is required.

10. Address Accuracy

Customers are responsible for providing accurate shipping information.

Please carefully review:

Recipient name

Street address

Apartment numbers

Postal codes

Phone numbers

Country information

Incorrect or incomplete addresses may result in:

Delivery delays

Returned packages

Additional carrier fees

Failed deliveries

CleverKidsLab cannot be held responsible for losses caused by incorrect address information supplied by customers.

11. Address Changes

If you need to modify your shipping address, please contact us as soon as possible.

Address changes may only be possible before an order enters shipment processing.

Once a package has been shipped, modifications may not be available.

12. Undeliverable Packages

Packages may be considered undeliverable if:

Incorrect address provided

Recipient unavailable

Carrier unable to access location

Customs requirements not completed

Delivery repeatedly refused

Local regulations prevent delivery

Undeliverable shipments may be returned or disposed of according to carrier policies.

13. Lost Packages

If your shipment appears lost, please contact us.

Our team may:

Review tracking information

Contact shipping carriers

Open carrier investigations

Provide replacement options

Offer refunds where appropriate

Lost package determinations are based on carrier findings and internal review.

14. Delayed Deliveries

Shipping delays may occasionally occur due to:

Weather events

Natural disasters

Public emergencies

Transportation disruptions

Customs inspections

Carrier backlogs

Holiday demand

Global logistics challenges

While we strive to meet estimated delivery times, we cannot guarantee delivery dates.

15. Refused Deliveries

Customers who refuse delivery without prior authorization may be responsible for:

Return shipping costs

Carrier fees

Administrative charges

Customs expenses

Any deductions permitted by applicable law

16. Damaged Shipments

If your package arrives visibly damaged, please contact us within seven (7) days of delivery.

To assist with the investigation, please provide:

Order number

Photos of the package

Photos of product damage

Description of the issue

We will evaluate the situation and determine an appropriate resolution.

17. Delivery Completion

An order is considered delivered when tracking information indicates successful delivery by the carrier.

Proof of delivery may include:

Tracking records

Carrier confirmation

Photographic evidence

Delivery scans

GPS verification

Customers should secure delivery locations whenever possible.

18. Shipping Restrictions

Certain products may be restricted in specific countries due to:

Local laws

Safety regulations

Import restrictions

Transportation limitations

Government policies

We reserve the right to cancel orders that cannot legally be shipped to a destination.

19. Seasonal Shipping Periods

During major shopping seasons, including but not limited to:

Christmas

Black Friday

Cyber Monday

Back-to-School

Holiday promotions

International logistics events

Delivery times may be longer than usual.

Customers are encouraged to place orders early during peak periods.

20. Force Majeure

CleverKidsLab shall not be liable for shipping delays or failures caused by circumstances beyond our reasonable control, including:

Natural disasters

Pandemics

Government restrictions

War

Labor disputes

Transportation interruptions

Cybersecurity incidents

Carrier failures

Utility outages

21. Policy Updates

We reserve the right to modify this Shipping Policy at any time.

Updated versions become effective immediately upon publication on CleverKidsLab.store.

Customers should review this policy periodically.

22. Contact Information

CleverKidsLab.store

Address:
89-3031 Williams Rd
Richmond, BC
Canada

Email:
support@CleverKidsLab.store

Phone:
1 (604) 275-4364

Our team is committed to helping every young creator receive their next educational adventure safely, quickly, and reliably.