Contact information
Contact Information
Last Updated: June 2026
Welcome to CleverKidsLab
At CleverKidsLab, we believe that every child is naturally curious, creative, and capable of amazing discoveries. Our mission is to provide educational toys, STEM activities, science kits, DIY craft projects, and creative learning experiences that inspire young minds to explore, build, create, and imagine.
We value every customer and are committed to providing exceptional service before, during, and after every purchase.
Whether you have questions about products, shipping, returns, orders, educational kits, or simply want assistance choosing the perfect creative activity for your child, our support team is here to help.
How To Reach Us
Customer Support Email
For general inquiries, order assistance, product information, returns, refunds, exchanges, and customer service requests, please contact us by email:
We strive to respond to most inquiries within 24 to 48 business hours.
Response times may vary during holidays, promotional periods, or peak shopping seasons.
Telephone Support
You may also contact our customer support team by phone:
1 (604) 275-4364
Phone support availability may vary depending on business hours, public holidays, and operational schedules.
If we are unavailable when you call, please leave a message or send an email and we will respond as soon as possible.
Business Address
CleverKidsLab.store
89-3031 Williams Rd
Richmond, BC
Canada
Please note that this address is provided for business correspondence and administrative purposes.
Returns should not be sent to this address unless specifically authorized by our support team.
Customers requesting returns must first obtain return instructions and authorization.
Customer Service Categories
Our support team can assist with:
Order Status Requests
Shipping Questions
Tracking Assistance
Product Information
Return Requests
Refund Requests
Exchange Requests
Payment Questions
Website Assistance
Promotional Inquiries
Product Recommendations
Educational Product Guidance
Account Related Questions
General Customer Support
Before Contacting Us
To help us assist you more efficiently, please include the following information whenever possible:
Full Name
Order Number
Email Address Used During Checkout
Description Of The Issue
Photos Or Supporting Documentation If Applicable
Providing complete information allows us to resolve inquiries more quickly.
Order Support
If you have already placed an order and need assistance, please include your order number in all communications.
Examples include:
Checking order status
Updating contact information
Reporting a damaged item
Requesting a replacement
Submitting a return request
Tracking a shipment
Resolving delivery concerns
Our team will review your request and provide guidance as quickly as possible.
Product Questions
Need help choosing the right educational activity?
We are happy to assist parents, grandparents, teachers, educators, caregivers, and gift buyers in selecting products appropriate for different age groups and interests.
Popular categories include:
STEM Learning Kits
DIY Craft Projects
Science Experiment Sets
Creative Building Activities
Educational Toys
Hands-On Learning Tools
Imaginative Play Products
Children's Workshop Kits
Learning Through Play Activities
Our goal is to help every child discover the joy of creativity and exploration.
Returns And Refund Assistance
For questions regarding returns, exchanges, replacements, or refunds, please contact us directly before sending any product.
Our team will review your request and provide appropriate instructions according to our Return & Refund Policy.
Unauthorized returns may experience delays or processing issues.
Shipping Assistance
If your package is delayed, lost, damaged, or requires tracking assistance, our support team can help investigate the issue with the shipping carrier.
Please provide:
Order Number
Tracking Number
Delivery Address
Description Of The Issue
We will work to resolve shipping concerns as efficiently as possible.
Business Partnerships
For business inquiries, collaborations, educational partnerships, wholesale opportunities, media requests, or other professional matters, please contact us by email.
All partnership proposals are reviewed individually.
Customer Satisfaction Commitment
At CleverKidsLab, customer satisfaction remains one of our highest priorities.
We continuously work to provide:
Reliable Service
Safe Shopping Experiences
Quality Educational Products
Fast Customer Support
Transparent Policies
Family Friendly Solutions
Creative Learning Opportunities
Every message we receive is important to us, and we appreciate the trust families place in CleverKidsLab.
Online Support
Website:
CleverKidsLab.store
Email:
support@CleverKidsLab.store
Phone:
1 (604) 275-4364
Address:
89-3031 Williams Rd
Richmond, BC
Canada
Our Promise
From creative workshops and STEM adventures to science discoveries and DIY projects, CleverKidsLab is dedicated to helping children learn through imagination, creativity, and hands-on exploration.
Thank you for choosing CleverKidsLab and becoming part of our growing community of young makers, creators, inventors, and explorers.