Refund policy

Return & Refund Policy

Last Updated: June 2026

Welcome to CleverKidsLab.store.

At CleverKidsLab, we believe that every child deserves an exciting, creative, and enjoyable learning experience. We take pride in offering thoughtfully selected educational toys, DIY craft kits, STEM projects, creative workshops, science experiments, and imaginative play products designed to inspire curiosity and creativity.

Your satisfaction is extremely important to us. If for any reason you are not completely satisfied with your purchase, this Return & Refund Policy explains your rights and the procedures for requesting a return, refund, replacement, or exchange.

By placing an order through CleverKidsLab.store, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.

1. Our Happiness Guarantee

We stand behind the quality of our products and strive to ensure that every customer has a positive shopping experience.

If you receive a product that is defective, damaged, incorrect, or significantly different from the item ordered, we will work with you to provide an appropriate resolution.

Our goal is to make the return process fair, transparent, and straightforward.

2. Return Eligibility

Customers may request a return within thirty (30) calendar days from the date of delivery.

To qualify for a return, the following conditions must generally be met:

The item must have been purchased directly from CleverKidsLab.store.

The request must be submitted within the applicable return period.

The product must be in its original condition whenever possible.

The product should include all original components, accessories, manuals, packaging, and included materials.

Proof of purchase may be required.

For educational kits and DIY products containing multiple components, customers should ensure all included pieces are returned whenever applicable.

3. Free Return Policy

CleverKidsLab proudly offers free returns on eligible orders within 30 days of delivery.

Customers approved for a return may receive:

A prepaid return shipping label

Instructions for return shipment

Alternative return options depending on the destination country

Free return availability may vary according to local shipping carrier coverage and regional logistics restrictions.

4. Refund Eligibility

Refunds may be approved under the following circumstances:

Product arrives damaged

Product arrives defective

Incorrect item received

Product missing essential parts

Order lost during transit

Order significantly differs from the product description

Authorized return received and inspected

Refund approval remains at the sole discretion of CleverKidsLab after review of submitted information.

5. Non-Returnable Items

Certain products may not be eligible for return due to safety, hygiene, customization, or legal considerations.

Examples may include:

Personalized products

Custom-made items

Gift cards

Downloadable digital products

Items marked as Final Sale

Products damaged through misuse

Products altered after delivery

Incomplete returns

Consumable materials already used

Educational kits with extensively used components

Where permitted by applicable law, these products may be excluded from return eligibility.

6. Damaged or Defective Products

We carefully inspect products before shipment. However, damage may occasionally occur during transportation.

If your item arrives damaged or defective, please contact us within seven (7) days of delivery.

To help us process your claim quickly, please provide:

Order number

Description of the issue

Photographs of the product

Photographs of the packaging

Photographs of shipping labels when available

Upon verification, we may provide:

Replacement product

Partial refund

Full refund

Store credit

Alternative resolution

Depending on the situation.

7. Incorrect Orders

If you receive an incorrect item, please notify us as soon as possible.

After verification, we may:

Ship the correct product

Provide a replacement

Issue a refund

Offer store credit

Arrange a return shipment

We reserve the right to request photographs before approving a claim.

8. Missing Packages

If tracking information indicates that your package was delivered but you have not received it, we recommend:

Checking with household members

Checking with neighbors

Checking secure delivery locations

Contacting the shipping carrier

Waiting up to 48 hours for delayed delivery updates

If the package remains missing, please contact our support team.

Each case will be reviewed individually.

9. Lost Shipments

If a package is confirmed lost during transit, CleverKidsLab may offer:

Replacement shipment

Full refund

Store credit

Alternative compensation

Based on carrier investigation results and internal review.

10. Return Procedure

To initiate a return:

Step 1

Contact our support team.

Email:
support@CleverKidsLab.store

Phone:
1 (604) 275-4364

Step 2

Provide:

Order number

Full name

Reason for return

Photos if applicable

Step 3

Await return authorization instructions.

Returns sent without authorization may experience processing delays or rejection.

11. Return Inspection

Once a returned item is received, our team will inspect the package.

Inspection may include:

Condition review

Verification of included components

Confirmation of reported issues

Validation of eligibility requirements

Inspection generally takes several business days after receipt.

12. Refund Processing Time

Approved refunds are typically processed within 5–10 business days.

Actual posting times may vary depending on:

Payment provider

Bank processing times

Credit card issuer

Country of residence

Currency conversion procedures

Refunds are normally issued to the original payment method whenever possible.

13. Exchanges

We may offer exchanges for:

Defective products

Damaged products

Incorrectly shipped products

Availability of replacement inventory cannot be guaranteed.

If a replacement item is unavailable, an alternative solution may be provided.

14. Order Cancellation

Customers may request cancellation before shipment.

Once an order enters processing or has shipped, cancellation may not be possible.

If cancellation is approved, refunds will be processed to the original payment method.

15. Refused Deliveries

Customers who refuse delivery without prior authorization may be responsible for:

Carrier fees

Return shipping fees

Administrative handling costs

Any applicable deductions permitted by law.

16. Fraud Prevention

To protect customers and maintain a secure shopping environment, CleverKidsLab reserves the right to investigate unusual return activity.

Refunds may be denied in cases involving:

Fraudulent claims

Abuse of return policies

False damage reports

Unauthorized chargeback activity

Intentional misuse

We may request additional documentation when necessary.

17. Chargebacks

We encourage customers to contact us directly before initiating a chargeback.

Our support team is committed to resolving concerns quickly and professionally.

Unauthorized or fraudulent chargebacks may result in account restrictions and supporting documentation being provided to payment processors.

18. International Returns

As we serve customers worldwide, international returns may involve additional procedures depending on destination country, customs regulations, and shipping carrier requirements.

Customers should follow all instructions provided by our support team to avoid delays.

19. Limitation of Liability

To the maximum extent permitted by law, CleverKidsLab shall not be liable for indirect, incidental, special, punitive, or consequential damages arising from product use, delayed delivery, inability to use products, or return-related disputes.